COOKIES AND PRIVACY POLICY Updated: 9 November 2026 WHO WE ARE Solarizing Ltd is responsible for the personal information we use to manage enquiries and provide our services. Contact info@solarizing.co.uk or write to Energy House, 6 Naseby Road, Corby, NN17 2PB. WHAT WE COLLECT We collect information you provide through our website, email, telephone, Facebook, Instagram and Messenger. Depending on your request, this includes your name, contact details, property address or postcode, messages, installation requirements, and information about your property and electricity use. Customer records may also include quotations, surveys, contracts, installation, payment and aftercare records. Please do not send sensitive information that is unnecessary for your enquiry. WHY WE USE IT We use information to respond to enquiries, assess requirements, prepare quotations, arrange surveys, carry out agreed work and provide aftercare. We rely on contractual necessity where processing is needed to take steps you request before a contract or fulfil a contract with you. For general correspondence, business administration, protecting our systems and handling complaints or claims, we rely on our legitimate interests in running and protecting our business, balanced against your rights. We rely on legal obligation where we must retain or disclose information to comply with applicable law. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. Providing information is voluntary, but without necessary details we may be unable to assess your requirements, quote or deliver a service. SOCIAL MEDIA AND MARKETING When you respond to our Facebook or Instagram advertisements or message us through Messenger, we receive the information you submit and profile information made available by the platform. We use it to answer your enquiry and discuss requested services. Meta also processes information under its own policy: https://www.facebook.com/privacy/policy/ . We do not send promotional emails or text messages. We may contact you about your enquiry, quotation, installation or aftercare. STORAGE AND SHARING We use OpenSolar to manage enquiries and projects. OpenSolar processes customer project records on our behalf. Its account and service processing is explained at https://www.opensolar.com/privacy/ . We share relevant information with installers or subcontractors where needed to assess, arrange or deliver work. Website, email and communications providers process information needed to operate those services. We may disclose information where legally required or necessary to establish, exercise or defend legal claims. INTERNATIONAL PROCESSING Online service providers may process information outside the UK. OpenSolar’s published terms provide for processing in Australia and other countries and incorporate a UK International Data Transfer Agreement for relevant transfers to countries without UK adequacy recognition. See https://www.opensolar.com/terms-conditions/ . Contact info@solarizing.co.uk for information about applicable safeguards or to request a copy. RETENTION Unsuccessful enquiries are retained for up to 12 months after the last meaningful contact, then deleted unless the enquiry remains active or a documented legal or dispute-related reason requires longer retention. Customer installation and aftercare records are retained for the periods needed to fulfil contracts, support applicable warranties and aftercare, meet legal recordkeeping duties and handle relevant claims. Retention is assessed according to the record’s purpose, the customer relationship, warranty obligations, applicable legal requirements and ongoing disputes. Records no longer needed are deleted or anonymised. COOKIES AND WEBSITE ANALYTICS Our website uses Network Solutions’ website platform. It uses cookies for essential functions and offers website traffic analytics. Essential cookies support operation; optional analytics help us understand visits and improve the website. Use COOKIE SETTINGS in the website banner to review available information and choices, or REJECT to decline optional cookies. Revisit cookie settings where provided, or manage and delete cookies through your browser. Blocking essential cookies may affect functionality. Cookies on Facebook, Instagram, OpenSolar and other linked services are explained by those providers. YOUR RIGHTS Depending on the circumstances and lawful basis, you may ask to access or correct information, erase it, restrict its use, object to processing based on legitimate interests, or receive certain information in a portable format. Rights have conditions and exceptions. Where we rely on consent, you can withdraw it at any time. Contact info@solarizing.co.uk to make a request or raise a concern. COMPLAINTS Please contact us if you are unhappy about our handling of your information. You can also complain to the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/ or 0303 123 1113. CHANGES We will update this page when our practices change and show the latest revision date above.